@import "https://fonts.googleapis.com/css2?family=Montserrat:wght@400;500;600;700;800&display=swap";
:root{--font-body:Montserrat, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-display:Montserrat, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--bg:#f6f7f8;--surface:#fff;--surface-soft:#f9fafb;--line:#e6e9ed;--line-soft:#edf0f2;--text:#000;--text-soft:#000;--text-faint:#000;--nav:#c2bbb2;--nav-soft:#ada49a;--accent:#c2bbb2;--brand-deep:#000;--brand-soft:#f1efec;--green:#000;--green-soft:#f1efec;--blue:#2566ab;--blue-soft:#e9f2fb;--orange:#bd672b;--orange-soft:#fcf0e6;--violet:#7655a9;--violet-soft:#f1ecf8;--red:#c65353;--red-soft:#fbeded;--gold:#9a7218;--gold-soft:#faf3d7;--shadow:0 1px 2px #13282d0a, 0 8px 24px #13282d08}*{box-sizing:border-box}html,body{min-height:100%}body{background:var(--bg);color:var(--text);font-family:var(--font-body), Arial, 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sans-serif;letter-spacing:-.04em;margin:0;font-size:21px}.compose-ticket{background:var(--nav);color:#fff;border:0;border-radius:6px;justify-content:center;align-items:center;width:31px;height:31px;display:flex}.ticket-index-toolbar{gap:7px;padding:0 14px 12px;display:flex}.ticket-search{border:1px solid var(--line);color:var(--text-faint);background:#f7f8f8;border-radius:6px;flex:1;align-items:center;gap:7px;padding:0 9px;display:flex}.ticket-search input{background:0 0;border:0;outline:0;width:100%;padding:8px 0;font-size:11px}.filter-button{border:1px solid var(--line);color:var(--text-soft);background:#fff;border-radius:6px;align-items:center;gap:4px;padding:0 8px;font-size:11px;display:flex}.filter-button.is-active{background:var(--brand-soft);border-color:var(--accent)}.ticket-filter-panel{flex-wrap:wrap;gap:5px;padding:0 14px 10px;display:flex}.ticket-filter-panel span,.ticket-filter-panel button{font-size:9px}.ticket-filter-panel span{padding:5px 2px;font-weight:700}.ticket-filter-panel button{border:1px solid var(--line);background:#fff;border-radius:11px;padding:4px 6px}.ticket-filter-panel button.is-active{background:var(--accent);border-color:var(--accent)}.ticket-tabs{border-bottom:1px solid var(--line);scrollbar-width:none;gap:17px;padding:0 16px;display:flex;overflow-x:auto}.ticket-tabs::-webkit-scrollbar{display:none}.ticket-tabs button{color:var(--text-soft);background:0 0;border:0;border-bottom:2px solid #0000;flex:none;padding:10px 0 9px;font-size:11px}.ticket-tabs button.is-selected{border-bottom-color:var(--green);color:var(--text);font-weight:700}.ticket-tabs span{color:var(--text-faint);margin-left:3px;font-size:10px}.ticket-bulk-bar{border-bottom:1px solid var(--line-soft);background:#fff;flex-wrap:wrap;align-items:center;gap:8px;padding:8px 12px;display:flex}.ticket-bulk-label{color:var(--text);letter-spacing:.07em;text-transform:uppercase;font-size:10px;font-weight:900}.ticket-bulk-bar em{color:var(--text-soft);font-size:10px;font-style:normal}.ticket-bulk-bar button{border:1px solid var(--line);color:var(--text);cursor:pointer;background:#fff;border-radius:999px;align-items:center;min-height:28px;padding:0 11px;font-size:10px;font-weight:800;display:inline-flex}.ticket-bulk-bar button:hover:not(:disabled){background:#f8f7f4;border-color:#1c363247}.ticket-bulk-bar button:disabled{cursor:not-allowed;opacity:.45}.ticket-bulk-bar button.danger{background:var(--red-soft);color:var(--red);border-color:#b94e4e38}.ticket-bulk-bar strong{letter-spacing:.04em;text-transform:uppercase;font-size:10px}.ticket-live-tab,.ticket-social-tab{position:relative}.ticket-live-tab i{background:#c0392b;border:2px solid #fff;border-radius:50%;width:8px;height:8px;position:absolute;top:6px;right:-9px}.social-inbox-workspace-detail{background:#f5f7f7;padding:18px}.social-inbox-placeholder{border:1px solid var(--line);box-shadow:var(--shadow);background:#fff;border-radius:12px;flex-direction:column;min-height:320px;display:flex;overflow:hidden}.social-inbox-placeholder header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;padding:19px 21px;display:flex}.social-inbox-placeholder h2{margin:0;font-size:22px}.social-inbox-placeholder header span{margin-top:6px;font-size:12px;display:block}.social-inbox-placeholder header button{background:0 0;border:0;font-size:24px;line-height:1}.social-inbox-empty{text-align:center;flex-direction:column;flex:1;justify-content:center;align-items:center;padding:34px;display:flex}.social-inbox-empty strong{margin-top:12px;font-size:18px;display:block}.social-inbox-empty p{max-width:420px;margin:8px 0 0;font-size:13px;line-height:1.6}.ticket-index-list{overscroll-behavior:contain;-webkit-overflow-scrolling:touch;flex:1;min-height:0;overflow-y:auto}.ticket-index-empty{color:var(--text-soft);text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:6px;min-height:180px;padding:28px;display:flex}.ticket-index-empty strong{color:var(--text);font-size:13px}.ticket-index-empty span{max-width:250px;font-size:11px;line-height:1.5}.ticket-index-row{border:0;border-bottom:1px solid var(--line-soft);cursor:pointer;text-align:left;background:#fff;align-items:flex-start;gap:10px;width:100%;padding:14px 15px;display:flex}.ticket-index-row:focus-visible{outline:2px solid var(--brand);outline-offset:-2px}.ticket-index-row:hover,.ticket-index-row.is-selected{background:#f6faf9}.ticket-index-row.is-bulk-selected{background:#fbfaf7}.ticket-index-row.is-selected{border-left:3px solid var(--green);padding-left:12px}.ticket-index-row-body{flex:1;min-width:0}.ticket-select-check{align-items:center;margin-top:3px;display:flex}.ticket-select-check input{accent-color:var(--green);width:15px;height:15px}.ticket-source-icon{background:#f3f2f0;border:1px solid #ded9d2;border-radius:7px;justify-content:center;align-items:center;width:26px;height:26px;display:inline-flex}.ticket-source-icon.source-email{color:#4c4a45}.ticket-source-icon.source-instagram{color:#7a3fb1;background:#f6edff;border-color:#dfcaf9}.ticket-source-icon.source-facebook{color:#2563b8;background:#edf4ff;border-color:#c8dcff}.ticket-index-meta,.ticket-index-meta>div{align-items:center;display:flex}.ticket-index-meta{gap:8px}.ticket-index-meta>div{flex:1;justify-content:space-between}.ticket-index-meta strong{font-size:12px}.ticket-index-meta span:last-child{color:var(--text-faint);font-size:10px}.has-unread{position:relative}.has-unread:after{background:var(--blue);content:"";border:2px solid #fff;border-radius:50%;width:8px;height:8px;position:absolute;top:-2px;right:-2px}.ticket-index-row h3{margin:10px 0 0;font-size:12px;line-height:1.35}.ticket-index-row p{-webkit-line-clamp:2;color:var(--text-soft);-webkit-box-orient:vertical;margin:0;font-size:10px;line-height:1.45;display:-webkit-box;overflow:hidden}.ticket-index-foot{align-items:center;gap:7px;margin-top:10px;display:flex}.ticket-index-foot>span:first-child,.ticket-index-foot em{color:var(--text-faint);font-size:9px;font-style:normal}.ticket-social-row-chip{border:1px solid var(--line);color:#4f4842;background:#f7f5f1;border-radius:999px;flex-shrink:0;padding:4px 6px;font-size:9px;font-weight:800;line-height:1}.ticket-social-row-chip.is-alert{color:#b42318;background:#fff1ef;border-color:#f2b8af}.mini-status{border-radius:999px;flex-shrink:0;align-items:center;gap:5px;min-height:20px;margin-left:auto;padding:5px 8px;font-size:10px;font-weight:800;line-height:1;display:inline-flex}.mini-status:before{content:"";background:currentColor;border-radius:50%;flex:none;width:8px;height:8px}.mini-orange{background:var(--orange-soft);color:var(--orange)}.mini-violet{background:var(--violet-soft);color:var(--violet)}.ticket-workspace-detail{grid-template-columns:minmax(0,1fr) 230px;min-width:0;height:100%;min-height:0;display:grid;overflow:hidden}.live-chat-workspace-detail{grid-template-columns:minmax(0,1fr);min-height:0}.live-chat-workspace-detail .website-chat-shell{height:100%;min-height:0}.live-chat-workspace-detail .website-chat-room{grid-template-rows:auto auto minmax(0,1fr) auto;overflow:hidden}.live-chat-workspace-detail .website-chat-messages{min-height:0;overflow-y:auto}.live-chat-notification{color:#fff;text-align:left;z-index:90;background:#111;border:0;border-radius:10px;align-items:center;gap:11px;max-width:min(360px,100vw - 36px);padding:13px 15px;display:flex;position:fixed;top:86px;right:18px;box-shadow:0 18px 42px #0000003d}.live-chat-notification span{gap:3px;font-size:12px;display:grid}.live-chat-notification strong{font-size:13px}.live-chat-notification small{color:#f6c56a;font-size:10px;font-weight:900}.ticket-detail-view{flex-direction:column;min-width:0;height:100%;min-height:0;display:flex;overflow:hidden}.ticket-detail-head,.ticket-detail-toolbar,.ticket-action-row,.ticket-file-row,.ticket-action-notice,.reply-box{flex:none}.ticket-detail-head{border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;align-items:center;gap:12px;width:100%;min-height:74px;padding:14px 19px;display:flex}.ticket-detail-head>div{flex:auto;min-width:0}.ticket-detail-head>.icon-button{min-width:42px;min-height:42px;font-size:30px;line-height:1}.ticket-detail-head span,.ticket-context-line{color:var(--text-faint);font-size:10px}.ticket-detail-head h2{font-family:var(--font-display), 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var(--line);background:#fff;gap:6px;padding:7px 18px;display:flex}.ticket-action-row button{border:1px solid var(--line);background:#fff;border-radius:14px;align-items:center;gap:4px;padding:5px 8px;font-size:10px;display:flex}.ticket-action-row button:hover{background:var(--brand-soft);border-color:var(--accent)}.social-interaction-list{border-bottom:1px solid var(--line);background:#fff;flex:auto;min-height:420px;padding:12px 18px;overflow-y:auto}.social-interaction-list>header{justify-content:space-between;align-items:center;margin-bottom:9px;display:flex}.social-interaction-list h3{font-family:var(--font-display), sans-serif;margin:2px 0 0;font-size:13px}.social-interaction-list>header>span{background:var(--brand-soft);border:1px solid var(--line);border-radius:999px;padding:5px 8px;font-size:10px;font-weight:800}.social-interaction-list>div{gap:8px;display:grid}.social-post-preview{border:1px solid var(--line);background:#f8f7f5;border-radius:8px;grid-template-columns:96px 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svg{color:var(--brand-deep);margin-left:auto}.ticket-conversation{overscroll-behavior:contain;-webkit-overflow-scrolling:touch;flex:1;min-height:0;padding:17px 19px;overflow-y:auto}.ticket-context-line{margin-bottom:15px}.conversation-message{gap:10px;margin-bottom:16px;display:flex}.conversation-message>div:last-child{border:1px solid var(--line);box-shadow:var(--shadow);background:#fff;border-radius:7px;width:min(680px,100%);padding:12px 14px}.conversation-message header{align-items:center;gap:7px;display:flex}.conversation-message header span,.conversation-message time{color:var(--text-faint);font-size:10px}.conversation-message time{margin-left:auto}.conversation-thread-toggle{color:var(--text-faint);background:0 0;border:1px solid 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var(--line);color:var(--text-faint);border-radius:6px;margin-top:10px;padding:7px 9px;font-size:11px;display:inline-block}.message-inline-images{border-top:1px solid var(--line);margin-top:14px;padding-top:12px}.message-inline-images>span{color:var(--text-faint);letter-spacing:.08em;text-transform:uppercase;margin-bottom:8px;font-size:10px;font-weight:700;display:block}.message-inline-images>div{flex-wrap:wrap;align-items:flex-start;gap:10px;display:flex}.message-inline-images button{border:1px solid var(--line);background:0 0;border-radius:7px;padding:8px;display:block}.message-inline-images img{max-width:min(100%,320px);height:auto;max-height:140px;display:block}.message-attachments{border-top:1px solid var(--line);margin-top:14px;padding-top:12px}.message-photo-grid{grid-template-columns:repeat(auto-fill,minmax(132px,1fr));gap:10px;display:grid}.message-photo-grid button{border:1px solid var(--line);color:var(--text);text-align:left;background:#fff;border-radius:7px;padding:0;text-decoration:none;display:block;overflow:hidden}.message-photo-grid img{aspect-ratio:4/3;background:var(--surface-soft);object-fit:cover;width:100%;height:auto;display:block}.message-photo-grid span{text-overflow:ellipsis;white-space:nowrap;padding:7px 8px;font-size:10px;display:block;overflow:hidden}.ticket-image-preview{z-index:180;background:#181614b8;justify-content:center;align-items:center;padding:28px;display:flex;position:fixed;inset:0}.ticket-image-preview figure{background:#fff;border-radius:8px;gap:10px;max-width:calc(100vw - 56px);max-height:calc(100dvh - 56px);margin:0;padding:12px;display:grid;position:relative;box-shadow:0 24px 70px #00000047}.ticket-image-preview figure>button{color:#fff;background:#000;border:0;border-radius:999px;justify-content:center;align-items:center;width:34px;height:34px;font-size:22px;line-height:1;display:flex;position:absolute;top:-12px;right:-12px}.ticket-image-preview img{object-fit:contain;max-width:calc(100vw - 86px);max-height:calc(100dvh - 130px);display:block}.ticket-image-preview figcaption{color:var(--text-faint);font-size:11px;font-weight:800}.message-file-list{gap:7px;margin-top:10px;display:grid}.message-file-list a{background:var(--surface-soft);border:1px solid var(--line);color:var(--text);border-radius:7px;align-items:center;gap:7px;padding:8px 9px;text-decoration:none;display:flex}.message-file-list span{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;font-size:11px;overflow:hidden}.message-file-list small{color:var(--text-faint);font-size:10px}.message-note>div:last-child{background:#fff9e8;border-color:#f1dfaa}.reply-box{border:1px solid var(--line);box-shadow:var(--shadow);background:#fff;border-radius:7px;margin:0 18px 18px}.reply-tabs{border-bottom:1px solid var(--line);display:flex}.reply-tabs button{color:var(--text-soft);background:0 0;border:0;border-bottom:2px solid #0000;align-items:center;gap:5px;padding:10px 13px 8px;font-size:11px;display:flex}.reply-tabs button.is-active{border-bottom-color:var(--green);color:var(--green);font-weight:700}.reply-routing{color:var(--text-faint);align-items:center;gap:13px;padding:9px 13px 0;font-size:10px;display:flex}.new-ticket-reply-routing{align-items:flex-start;gap:10px;padding-top:12px}.new-ticket-reply-routing>div{flex-wrap:wrap;gap:13px;min-width:0;padding-top:4px;display:flex}.ai-draft-button{background:var(--brand-soft);border:1px solid var(--accent);border-radius:14px;align-items:center;gap:5px;padding:5px 8px;font-size:10px;font-weight:700;display:flex}.ai-draft-button:hover{background:var(--accent)}.ai-draft-button:disabled{opacity:.65}.reply-box 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var(--line);overscroll-behavior:contain;-webkit-overflow-scrolling:touch;background:#fff;min-height:0;padding:18px 15px;overflow-y:auto}.customer-profile-head{text-align:center;flex-direction:column;align-items:center;display:flex}.customer-profile-head h3{margin:10px 0 0;font-size:13px}.customer-profile-head p,.customer-profile-head a{color:var(--text-soft);margin:4px 0 0;font-size:10px}.customer-panel-section{border-top:1px solid var(--line-soft);margin-top:16px;padding-top:14px}.customer-panel-section h4{margin:0 0 10px;font-size:11px}.customer-panel-section dl{grid-template-columns:1fr auto;gap:8px;margin:0;font-size:10px;display:grid}.customer-panel-section dt{color:var(--text-soft)}.customer-panel-section dd{color:var(--text);margin:0;font-weight:700}.customer-tags{flex-wrap:wrap;gap:5px;display:flex}.customer-tags span{background:var(--brand-soft);color:var(--green);border-radius:10px;padding:4px 6px;font-size:9px}.related-order{border:1px solid 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solid #ebe8e3;grid-template-columns:auto repeat(4,max-content) minmax(0,1fr) auto auto;align-items:center;gap:9px;padding:10px 16px 14px;display:grid}.ticket-supermoon-filters>button,.ticket-supermoon-filters>.inbox-filter-menu>button{background:#fff;border:1px solid #bdb8b2;border-radius:8px;align-items:center;gap:8px;min-height:38px;padding:0 14px;font-size:13px;font-weight:900;display:inline-flex}.ticket-supermoon-filters>.inbox-filter-menu:first-of-type>button,.ticket-supermoon-filters>.inbox-filter-menu:nth-of-type(2)>button,.ticket-supermoon-filters>.inbox-filter-menu:nth-of-type(3)>button,.ticket-supermoon-filters>.inbox-filter-menu>button.is-filtered{background:#f3f4f2}.inbox-filter-menu{position:relative}.inbox-filter-menu-popover{z-index:20;background:#fff;border:1px solid #ded9d2;border-radius:8px;gap:4px;min-width:190px;padding:6px;display:grid;position:absolute;top:calc(100% + 6px);left:0;box-shadow:0 16px 34px #1b181421}.inbox-filter-menu-popover button{color:#2f2c28;cursor:pointer;text-align:left;background:0 0;border:0;border-radius:6px;justify-content:space-between;align-items:center;min-height:32px;padding:0 9px;font-size:12px;font-weight:800;display:flex}.inbox-filter-menu-popover button:hover,.inbox-filter-menu-popover button.is-selected{background:var(--brand-soft)}.ticket-toolbar-check{justify-content:center;align-items:center;display:flex}.ticket-toolbar-check input{accent-color:#111;width:20px;height:20px}.ticket-supermoon-filters .ticket-icon-pill{justify-content:center;width:38px;padding:0}.filter-button,.ticket-filter-panel button,.ticket-bulk-bar button{border-color:#cfcac3;border-radius:8px;min-height:32px;font-size:12px;font-weight:800}.ticket-tabs{border-bottom:0;gap:8px;padding:6px 16px 10px;display:none}.ticket-tabs button{color:#2b2825;border:1px solid #cfcac3;border-radius:8px;min-height:32px;padding:0 11px;font-size:12px;font-weight:800}.ticket-tabs button.is-selected{background:var(--brand-soft);border-color:var(--accent);color:#111}.ticket-bulk-bar{border-bottom-color:#ebe8e3;padding:8px 16px}.ticket-bulk-bar em,.ticket-bulk-label{display:none}.ticket-index-list{-webkit-overflow-scrolling:touch;border-top:0;flex:auto;max-width:100%;min-height:0;overflow:hidden auto}.ticket-index-row{z-index:0;background:#fff;border-bottom-color:#e8e5df;grid-template-columns:auto minmax(0,1fr) 360px 150px;align-items:center;gap:16px;min-width:0;max-width:100%;min-height:70px;padding:10px 10px 10px 14px;display:grid;position:relative}.ticket-index-row:has(.ticket-select-check){grid-template-columns:auto auto minmax(0,1fr) 360px 150px}.ticket-index-row-body{grid-template-columns:minmax(170px,230px) minmax(0,1fr);align-items:center;gap:32px;min-width:0;display:grid}.ticket-index-row:hover{background:var(--brand-soft);z-index:35}.ticket-index-row.is-unread{background:#f6f4f1}.ticket-index-row.is-unread:hover,.ticket-index-row.is-unread.is-selected{background:#f1efec}.ticket-index-row.is-selected{box-shadow:inset 4px 0 0 var(--accent);background:#fff;border-left:0;padding-left:14px}.ticket-index-row.is-selected:hover{background:var(--brand-soft);z-index:35}.ticket-index-row.is-assigning{z-index:45}.ticket-index-row.is-assigning .ticket-row-actions>button{pointer-events:none}.ticket-index-row.is-assigning .ticket-row-assign>button{pointer-events:auto}.ticket-index-row.is-assigning .ticket-row-actions>button:after,.ticket-index-row.is-assigning .ticket-row-assign>button:after{display:none}.ticket-index-meta{grid-template-columns:1fr;gap:2px;display:grid}.ticket-index-meta .avatar{display:none}.ticket-index-meta>div{display:contents}.ticket-index-meta strong{font-size:13px;font-weight:800}.ticket-row-identity{gap:5px;min-width:0;display:grid}.ticket-row-identity strong{text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:800;overflow:hidden}.ticket-row-identity span{color:#5f5a54;align-items:center;gap:6px;min-width:0;font-size:12px;font-weight:800;display:flex}.ticket-row-identity em{color:#77716a;text-overflow:ellipsis;white-space:nowrap;font-size:10px;font-style:normal;font-weight:800;overflow:hidden}.ticket-row-summary{min-width:0}.ticket-index-row h3{text-overflow:ellipsis;white-space:nowrap;margin:3px 0 0;font-size:13px;font-weight:900;overflow:hidden}.ticket-index-row p{color:#514d48;text-overflow:ellipsis;white-space:nowrap;margin:2px 0 0;font-size:12px;line-height:1.35;display:block;overflow:hidden}.ticket-index-foot{gap:8px;min-width:0;margin-top:6px;overflow:hidden}.ticket-index-foot>span:first-child,.ticket-index-foot 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8px;font-size:9px;font-weight:700}.forecast-reorder-button:disabled{background:var(--brand-soft);color:#000;cursor:default}.forecast-actions{flex-wrap:wrap;gap:6px;display:flex}.forecast-actions button:not(.forecast-reorder-button){border:1px solid var(--line);background:#fff;border-radius:5px;padding:6px 8px;font-size:9px;font-weight:700}.forecast-window{color:#6e6861;align-self:center;margin-left:auto;font-size:10px;font-weight:700}.forecast-exclusion-popup{width:720px}.forecast-exclusion-summary{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:12px 18px 0;display:grid}.forecast-exclusion-summary article{border:1px solid var(--line);background:#fff;border-radius:7px;padding:12px}.forecast-exclusion-summary span{color:#6e6861;letter-spacing:.08em;text-transform:uppercase;font-size:9px;font-weight:800;display:block}.forecast-exclusion-summary strong{margin-top:4px;font-size:24px;display:block}.inventory-popup 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290px;gap:12px;display:grid}.suppliers-content{grid-template-columns:minmax(0,1fr) 310px;gap:12px;display:grid}.purchase-table{min-width:970px}.purchase-table tr{cursor:pointer}.purchase-table tr:hover,.purchase-table tr.is-selected{background:var(--brand-soft)}.purchase-table-progress{background:#efede8;border-radius:999px;justify-content:center;align-items:center;min-width:56px;min-height:18px;font-size:10px;font-weight:900;display:inline-flex;position:relative;overflow:hidden}.purchase-table-progress span{background:#26845b33;position:absolute;top:0;bottom:0;left:0}.purchase-table-progress em{font-style:normal;position:relative}.purchase-status-cell{flex-wrap:wrap;align-items:center;gap:7px;display:flex}.purchase-delete-button{background:var(--red-soft);color:var(--red);border:1px solid 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